Last Updated: 01 Sep 2026
At Cellari Shop, we want you to be satisfied with your purchase. This Refund and Returns Policy explains when products may be returned, exchanged, or refunded.
By placing an order with Cellari Shop, you acknowledge and agree to the terms outlined below.
1. Return Eligibility
You may request a return if:
- The product arrived damaged or defective.
- You received an incorrect product.
- The product is materially different from the description provided on our website.
- The product qualifies for a return under applicable consumer protection laws.
To be eligible for a return, products should generally be returned in their original condition, including original packaging, accessories, manuals, and other included items.
Certain products may be subject to additional return conditions due to their nature, packaging, or security features.
2. Return Request Period
Return requests should generally be submitted within 30 days of delivery.
To request a return, contact our customer support team with:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or videos showing damage or defects, where applicable
We may request additional information to evaluate the return request.
3. Damaged or Defective Products
If your product arrives damaged or does not function as described, please contact us as soon as reasonably possible.
For damaged packages or products, we may request photographs of:
- The product
- The product packaging
- The shipping box
- Any visible damage
After reviewing the issue, we may offer a replacement, repair, store credit, or refund, depending on the circumstances and availability.
4. Incorrect Items
If you receive an item different from the product you ordered, please contact us promptly.
After verification, we may provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.
5. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- Products damaged after delivery due to misuse or improper installation
- Products modified or altered after purchase
- Products with missing parts or accessories due to customer handling
- Products damaged through improper use or failure to follow manufacturer instructions
- Certain opened or used products where health, safety, security, or hygiene considerations apply
Any applicable exceptions will be communicated before or during the purchase process where required.
6. Exchanges
If an eligible product is defective or incorrect, we may offer an exchange for the same or an equivalent product, subject to availability.
If the replacement product is unavailable, we may offer a refund or another appropriate resolution.
7. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, the applicable amount will be refunded to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
Refund processing times may vary depending on your payment provider or financial institution.
Cellari Shop does not control the processing time required by banks, card issuers, or payment processors.
8. Payment Processing and Stripe
Payments may be processed securely through Stripe or other third-party payment processors.
Approved refunds will generally be submitted through the same payment processor used for the original transaction.
We do not request or store complete payment card details for the purpose of processing refunds.
9. Shipping Costs for Returns
Unless otherwise required by applicable law:
- Original shipping charges may be non-refundable.
- Customers may be responsible for return shipping costs for discretionary returns.
- If the return is due to our error, an incorrect item, or a confirmed defective product, Cellari Shop may cover reasonable return shipping costs.
Any applicable return shipping requirements will be communicated when your return request is approved.
10. Refund Delays
If your refund has been approved but you have not received it, please first check your bank or payment account.
Refunds may take additional business days to appear depending on your card issuer, bank, or payment provider.
If you have completed these checks and still have not received the refund, please contact us.
11. Order Cancellation
You may contact us to request cancellation of an order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.
If an order cannot be cancelled, you may return the product in accordance with this policy, where eligible.
12. Products With Installation Requirements
Some home security and technology products may require installation, configuration, or setup.
Customers are responsible for following the manufacturer’s installation and operating instructions.
Damage resulting from improper installation, unauthorized modification, incorrect wiring, misuse, or failure to follow applicable instructions may not qualify for a refund or replacement.
13. Warranty Claims
Some products may include a manufacturer’s warranty.
Where applicable, warranty claims may be handled according to the manufacturer’s warranty terms. A manufacturer’s warranty may provide rights or remedies separate from our return policy.
Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.
14. Fraud Prevention and Payment Disputes
We reserve the right to review transactions and return requests for potential fraud, unauthorized activity, or abuse.
If you believe a transaction was unauthorized, please contact us promptly so we can investigate the matter.
Customers should contact Cellari Shop regarding order issues before initiating a payment dispute where reasonably possible. This allows us an opportunity to investigate and resolve legitimate concerns.
Nothing in this section limits any rights you may have under applicable payment-network rules or consumer protection laws.
15. How to Request a Return
To start a return or refund request, please contact us with your order information and the reason for your request.
Cellari Shop
Address: 709 Masala Dr, Orlando, Florida 32818, USA
Email: [Your Customer Support Email]
Phone: [Your Customer Support Phone]
Please do not send products back without receiving return instructions from our customer support team.
16. Changes to This Policy
Cellari Shop may update this Refund and Returns Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.